Esteemed client, thank you for allowing Evolution Flooring Services LLC to partner with you on your upcoming flooring project. Prior to accepting an estimate, carefully review your project estimate and the purchase terms & conditions in detail. It is important to understand the project scope of work, product specifications, etc. Review your estimate & invoice(s) for accuracy prior to making payments.

Send new estimate requests, questions regarding existing estimates & general purchase inquiries to [email protected].

For billing inquiries, contact [email protected].

Please provide your name, contact phone number, and estimate or invoice number (if applicable) in your email.

IMPORTANT: BY ACCEPTING YOUR ESTIMATE AND/OR ISSUING PAYMENTS, YOU ACKNOWLEDGE YOU HAVE CAREFULLY

READ, UNDERSTOOD & ARE IN AGREEMENT WITH THE PURCHASE TERMS & CONDITIONS. NO REFUNDS, RETURNS NOR EXCHANGES ALL SALES ARE FINAL. EVERY FLOORING PROJECT IS UNIQUE THEREFORE WE ARE UNABLE TO REFUND, RETURN OR

EXCHANGE ANY SERVICE OR PRODUCT CHARGES.

CONTRACT CLIENTS

Contract clients, please refer to your individual agreement regarding deposit & payment requirements, etc.

TRANSACTION PRIVILEGE TAX EXEMPTION

Prior to making any payments to Evolution Flooring Services, business clients with an active Transaction Privilege Tax (TPT) Exempt License must provide a completed AZ Form 5000A & a copy of your TPT Exempt License to [email protected].

IMPORTANT: This form must be renewed annually; in Box B, select the “Period From ______ Through ______” option input the

date range for the current calendar year. (i.e. Period From 01/01/2024 Through 12/31/2024). Once this requirement is met, an

updated estimate or invoice will be sent for payment. No retroactive adjustments will be made.

ACCEPTING YOUR ESTIMATE & MAKING YOUR UPFRONT DEPOSIT PAYMENT

When you request an estimate from Evolution Flooring, a product and service expert will consult with you to assess your flooring needs. In most cases, a jobsite visit is necessary, to obtain area measurements to scope your project accurately. Our goal is to follow up with a comprehensive estimate custom tailored to your project as soon as possible, usually within 2 business days. This timeframe may vary depending on project size or complexity, so your project consultant will set proper expectations. Once ready, your estimate will arrive by email; you will need to click the “Review and accept” or “Review and pay” button within the message to view the estimate details & accept.

REVIEW AND ACCEPT

The “Review and accept” button will appear if your project does not require an upfront deposit. If this is the case, you may

simply click the button to view the estimate details and accept if you are ready to move forward.

REVIEW AND PAY

If your estimate requires an upfront deposit upon acceptance to move forward, then you will click the “Review and pay” button

to view your estimate details & complete your deposit payment if you are ready to move forward.

This will send notification to Evolution Flooring Services and prompt us to order and/or allocate materials for your project (if applicable) and contact you for scheduling. Upon project completion, you will receive a payment request for the balance.

*IMPORTANT: IF A DEPOSIT IS REQUIRED, THEN YOUR PAYMENT MUST BE RECEIVED TO PROCEED WITH PRODUCT ORDERS

& SCHEDULING.

CHANGES IN SCOPE

Due to unforeseen circumstances, the original project scope may change. Most commonly, this occurs after demolition of the existing flooring uncovers issues with the sub-floor that need to be remedied to achieve a sound installation. This may also be caused by any customer driven changes or requests during the project. Changes to the original scope require written customer approval to proceed as they may result in additional charges for materials and labor.

PRODUCT ORDERS

Any product or material needed for your project will be ordered and/or allocated once we receive your estimate acceptance AND deposit payment (if applicable). Please note delivery timeframes may vary depending on product location, availability, etc. In general, it takes 7-10 days on average for product to be delivered, but your sales contact can provide more accurate information. Product delivery timeframes will be taken into consideration when scheduling your service.

SERVICE SCHEDULING

Once your estimate acceptance AND deposit payment (if applicable) are received you will be contacted for service scheduling. Flooring installation has multiple phases such as demolition, sub-floor prep/repair, installation, trims & finishes, etc. Each project may be different depending on various factors such as project size, product types, etc. so your service may require multiple days to complete. This will be discussed and planned with your project consultant.

PREPARING FOR YOUR SERVICE / INSTALLATION DAY(S)

Unless otherwise specified in your scope of work, please ensure you empty the contents of all rooms/areas to be worked in, the floors should be cleared. Remember this is a construction site, so there will be some noise, dust & debris during the process, and we will do our best to keep this to a minimum. For safety, keep children & pets away from the work areas for the duration of your project. Only authorized Evolution Flooring Services personnel are allowed in the work areas while tools and machinery are in use. When your project is completed, your installation specialist(s) will ensure your new flooring is clean and presentable. All waste & debris resulting from our work will be hauled & properly disposed of by your installation specialist(s).

INSTALLATION DAY(S)

Your installation specialist(s) will be on-site on the day & time of your scheduled service. For occupied properties or if the client requires, an arrival timeframe may be provided. If there are any uncontrollable factors that delay your service substantially you will be notified as soon as possible.

PAYMENT REQUIREMENTS

Upon project completion, you will receive a new payment request by email for the outstanding balance including any changes in scope that may have been made after commencing your project. The payment request will include a detailed invoice with the due date & payment instructions.

Prompt payment is expected. PAST DUE INVOICES ARE SUBJECT TO INTEREST CHARGES AT A RATE OF 9.99% APR. RETURNED

PAYMENTS ARE SUBJECT TO ADDITIONAL FEES.

WE TAKE PRIDE IN OUR WORK

Your installations are exclusively completed by our sister company, IMPAKT FLOORING LLC (ROC 295701), a license, bonded and insured contractor since 2014. We hold every installation up to the highest quality standards. We are always available for any client inquiries or feedback. Installation is guaranteed for 2 years for installation defects, excluding damage caused by pets, acts of God, normal wear, etc. Please see product manufacturer warranty details for product defects.

THANK YOU FOR YOUR BUSINESS!